Terms & conditions

Definitions

  • ‘Bumpy Road Catering and Events’ refers to Bumpy Road Catering and Events, ABN Number 28 375 562 580

  • ‘The Client’ refers to the customer booking any catering services with Bumpy Road Catering and Events

  • ‘We, ours, us, etc.’ means Bumpy Road Catering and Events

  • ‘You, yours, etc.’ means The Client.

These Terms and Conditions may be amended by us at any time by updating them onvour website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions.

Equipment

Bumpy Road Catering and Events can arrange any extra equipment you require for your event. Hire of equipment included is itemised in the quote, and includes a delivery and pick up charge. Any damage to or loss of hire equipment caused by the client, client’s guests, venues or venues employees will be charged to the client and invoiced after the event.

Pricing

Prices of goods and services and delivery and other charges displayed on the Bumpy Road Catering and Events Catering website are current at the time of display. These prices are subject to variation without notice. All transactions are in Australian Dollars (AUD). GST Is included in all pricing. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Deposit and Payments

Payment is required prior to or on delivery, unless authorized in advance. We accept payment by most credit cards, including Mastercard, AMEX and Visa (2% credit card surcharge applies). Our bank account details are located on each invoice for payment by direct transfer, and we also accept payment by cheque. All quotes are subject to availability at the time of booking and a $500 deposit is required to secure the event date. No event is considered confirmed until deposit has been received. The balance will be invoiced upon confirmation of numbers 14 working days prior to the function and full payment of the function is required prior to the event date, unless other arrangements have been made previously. Any additional charges will be invoiced after the event.

Confirmation of Details

Menus, final numbers, dietary requirements and staff for functions are to be confirmed 14 days prior to the event. If the final numbers decrease after confirmation has been made you will be charged at your confirmed numbers. Delivery only orders must be confirmed 48 hours prior to delivery. Payment is required prior to or on the day of delivery unless agreed by prior arrangement.

Minimum numbers

The minimum number of guests for all Bumpy Road Catering and Events is 30 people or a minimal spends. Final numbers, menu, dietary requirements, event run sheet and payment need to be confirmed 2 weeks prior to the event. We will provide a final invoice at this point. Final number is final and all confirmed numbers must be paid for.

Dietary Requirements

Bumpy Road Catering and Events staff and suppliers prepare all food in accordance with the Food Standards set by Food Standards Australia and are fully Food Safe Accredited. Bumpy Road Catering and Events kitchen and equipment used within may contain traces of nuts; egg, dairy, gluten and other know allergens. Although all care is taken by Bumpy Road Catering and Events to ensure these items are contained, we cannot guarantee that all dietary requirements will be met. Whilst we understand the serious implications of reactions to allergens and will endeavour not to cross contaminate your food, Bumpy Road Catering and Events will not accept responsibility or liability for an adverse reaction to our any of our food by any guest. Please inform any of your guests who have serious food allergies that if they are concerned that they will be able to bring their own allergen free food in some circumstances. Please check with Bumpy Road Catering and Events upon booking and they will inform the function staff of this arrangement.

Cancellations

Staffed events that are cancelled less than 48 hours prior to the event for any reason, including weather or any other circumstances will incur a fee of 100% of the final invoice. Delivery only bookings that are cancelled with less than 48 hours’ notice may incur up to 100% fee, depending on the notice given.

Quality Control

Bumpy Road Catering and Events does not part cater any event, including the serving of cakes, desserts, BYO food of any nature without prior consent. This practice contravenes our Food Safety program. Please mention to Bumpy Road Catering and Events during the initial quote stages if you plan to supply any foods from home or relative or registered food business. Menus are subject to change according to seasonal and supplier availability. We do endeavour to alert clients to any changes, however, this is not always possible and in some instances some products may be substituted for similar quality ingredients.

Use of third party kitchens

Where we must use a third-party kitchen, it must be clean and tidy on our arrival. Bumpy Road Catering and Events will ensure the kitchen is returned to original condition following function.

Access to water

Bumpy Road Catering and Events requires access to fresh water for all events.

Responsible Service of Alcohol

In accordance with the Liquor Licensing Act, Bumpy Road Catering and Events staff reserve the right to refuse to serve alcohol to guests under the age of 18 and guests who are intoxicated. If a Temporary Liquor Licence application is required, fees will be directly charged to the Client whether the application is successful or not. In certain situations including functions held in public areas such as Parks and Gardens council regulations will require the alcohol service area to be fenced off from the general public. In this instance the cost of site fencing will be charged directly to the client, including the delivery and set up charges associated with it.

Deliveries

Bumpy road catering & Events prepares an event order for every event that we are involved with, this does not include drop off catering. The event order outlines our arrival times and departure times and if the event runs over time through no fault of Bumpy Road Catering & Events we reserve the right to charge for additional costs that are incurred such as staffing fees. Staff fees are charged in hourly blocks or part thereof.